Frequently Asked Questions

1. YFM worked on my old computer but doesn't work on my new computer, why?

Microsoft has just developed a new 64 bit operating system that isn't compatible with many software programs and device drivers currently on the market. Your new computer may contain a 64 bit processor. Software developers are currently looking into update possibilities for their programs to work with the new 64 bit systems. The new 64 bit operating systems will obsolete many programs on some PC's and Macs.

YFM should work fine on Macs with Intel Core Duo systems running Mac OS X 10.4 and above but we have some indication of problems when Mac Power PCs attempt to run Mac OS X 10.5.8 and above. If you have that problem you should revert to an earlier version of Mac OS X 10.5 or 10.4. That should solve the problem.

If YFM will not function properly on your computer, contact us for solutions.

2. What if I lose or damage the disc?

If you lose or damage the disc, you can replace it with another one. A new "YFM" disc will allow you to access the information you have stored on your computer as long as you remember your password.

3. Is there a way I can get help/updates?

Yes, please go to our website: www.yourfamilymatterstoday.com

4. How do I know it saved?

You will hear a beep once the page has been saved to the database. If you don't hear a beep, you can go back to the page and view your updated data.

5. Can I copy and paste into fields?

Yes, you can copy text and paste it into the program.

6. Can I save pictures, videos or other file formats?

No, you cannot import or save pictures or video to the program. If you wish, you can burn the files you want to a CD-R or other storage device and include them with the program disc and print out.

7. At what Resolution should my screen be set?

It is recommended that your screen resolution be set to 1024x768 or higher. If it is not, the program will set your screen resolution to 1024x768 for you. Your screen may go blank between templates if the above settings are not used.

8. Where and what are the files stored on my computer?

There are 5 files copied to your hard drive.
i.Profile1.vzd - Profile 1 Database
ii.Profile2.vzd - Profile 2 Database
iii.Profileuse.yfm - Which profile is in use
iv.Userinfo1.yfm - encryption info for profile 1
v.Userinfo2.yfm - encryption info for profile 2
On a PC your files are stored in the Program Files Folder. Click on My Computer > Click on your C: Drive > Click on Program Files.
With Vista, you can find the 5 program files in the folder
C:\User\%USERNAME%\AppData\Local\VirtualStore\Program Files
On a MAC your files are stored in the Documents folder. Click on your Macintosh Hard Drive > Click on your Documents folder.
If you delete these files they will be lost. The template files with sample data will be restored once the program runs again.

9. How do I Move or Copy my files to another computer?

If you want to move the files, move them to the destination computer in the same location, program Files on PC. Delete the files from the source computer once the files are copied to the new computer.
If you want to copy the files, copy them to the destination computer in the same location. Documents Folder on MAC and Program files on PC.

10. How do I start over?

To start over, delete the 5 files. The template files will be restored once the program runs again.

11. What is a Profile and Why are there 2 of them?

You can choose from Profile 1 or Profile 2. For example Profile 1 can be yourself and Profile 2 can be your spouse or another person in the household.

CAUTION

In this age of identity theft, compiling and storing personal information can be dangerous. Remember that all personal records must be safeguarded! Keep them in a secure place such as a safe and make sure that your family members know where the information is kept. Never discard important documents without shredding them and never provide copies of these or other documents containing your personal or financial information to anyone other than someone you would trust with your bank book, your checkbook and your credit cards. Safeguarding your identity is your responsibility.